Win Customers For Life!
Do Your Employees and Job Candidates Have the Aptitude and Attitude For Exceptional Customer Service?
Satisfied customers are priceless assets on which to build a successful business, yet many companies place more emphasis on selling to new customers than servicing current ones. While the value of attracting new business cannot be discounted, it is equally important and cost effective to grow your business by serving your existing customers.
Extensive research has identified eight specific behavioral characteristics and proficiencies essential to extraordinary customer service. Profiles Customer Service Profile assesses your job candidates and employees to see how they score in each of these important areas.
Elements of Extraordinary Customer Service
Additionally, you customize the Customer Service Perspective section of the assessment and define fifty aspects of great customer service as they apply to your business. There are five different assessments, each customized for a different industry:
Using Profiles Customer Service Profile can impact your business in many positive ways. When used with your existing employees, it will show you which of them has the attributes that make them "naturals" when it comes to customer service and which of them need to develop and polish their skills.
Start using Profiles Customer Service Profile and you will see how easy it is to use and how accurately it predicts which employees will be great with your customers. And remember, you can assess your employees and job candidates 24/7 on the Internet and get results in minutes.
Customer Service Profile has three types of reports.
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