Assumptions:
-
Training time is 3 weeks.
-
Starting wage is $9.00 per hour.
-
The Customer Service Profile is given
to every candidate BEFORE accepting them into training.
-
The Customer Service Profile indicates that 1 out of 3
candidates would be INEFFECTIVE at customer service.
Attempting to train that "ineffective candidate" would
cost $9.00 per hour X 120 hours = $1,080.00.
Cost of Customer Service Profile = 3 X $55.00 each = $165.00
Savings = $1,080.00 - $165.00 = $915.00
Return On Investment (ROI) = $915 / $165 =
554% !!!
Even if only 1 in 5 candidates surveyed, showed ineffective,
.......the Return On Investment is still 293% !!!
Every time the Customer Service Profile indicates a person would
not be effective at customer service..............enough money has been saved to
purchase AT LEAST 17 more assessments.
Furthermore, the benefit of satisfied customers is
almost immeasurable!
This is why so many organizations are using the Customer Service
Profile!
